Terms & Conditions

_______________________________

 January, 2025

**In the event that the entity or person paying I Do Linens, LLC for the services provided (the “Payor”) is not the host of the event for which the Rental Items are being provided, the Payor is also responsible for acceptance of these Terms & Conditions with I Do Linens, LLC, and these Terms & Conditions shall be binding on the Payor, who shall be listed on all corresponding agreements by and between I Do Linens, LLC and the Client for the Event.

1.ORDER PLACEMENT: Customers are required to submit by email or hard mail as a confirmation of the order. Orders will be paid for via our secure credit card payment link as the form of payment. Once the payment and/or confirmation has been made, the order is considered confirmed. It is the customer’s responsibility to check the invoice for accuracy: items ordered, location, delivery, quantities, sizes and client email/phone/address’. A 50% reservation fee is required to place an order and secure your Rental Items for your event. Any orders under $750.00, the full amount will be paid. Once an order is confirmed, the order is binding and these Terms & Conditions are in effect. Final balances, if any, must be received by 11:00 am EST ten (10) business days prior to the event date. If the final balance is not paid in full by 11:00 am EST ten (10) business days prior to the event date, I Do Linens, LLC shall have the sole and unilateral right to withhold any and all inventory for the event. A payment link for the final balance will be emailed twelve (12) business days prior to the event date for final revisions. In the event of a cancellation of your order, your reservation fee is non-refundable. Any and all reservation fees and/or Deposits are non-refundable. Any over payments with a request for a refund will incur a fee of 10% for service fees as provided in more detail herein. Rental Items are to be used in a careful manner. NOTE: Rental Items being used outside need to be protected from the elements. Harsh sunlight can damage the Rental Items resulting in fees being charged. Pricing and availability are subject to change at any time without prior notification.

2.CUSTOM ORDERS: Upon ordering, a minimum of 50% and/or the total cost of the order is due prior to custom fabrics being purchased. A (12) week lead time is necessary. The remaining balance of the custom order is due (10) days prior to the event date. Unless otherwise agreed in writing, these fees are non-refundable.[SL2]

3.FINAL CONFIRMATION: Final numbers and quantities are due ten (10) business days prior to the event. The Client is responsible for informing I Do Linens, LLC order number, updates and for confirming final payments. It is the client’s responsibility to communicate this information via writing to I Do Linens, LLC ten (10) business days prior to the event date/ship and pick-up date, quantities cannot be reduced or canceled after this date without incurring additional fees. Unless otherwise approved in writing by I Do Linens, LLC, orders may not be amended, altered, revised, or otherwise changed within ten (10) business days of the date of the event. Orders placed less than (7) days before the event are subject to rush fees.[SL3]

4.SET UP/TAKE DOWN OPTIONS: I Do Linens, LLC does not provide set up and takedown of linens unless noted otherwise in your contract with a paid service. Contracting these services helps to reduce Rental Items losses. However, it does not insure all Rental Items will be found by I Do Linens, LLC so the service is not a guarantee that damaged or missing items will not be billed to the customer.

5.SHIPPING: This service is an additional fee. Please be assured that your items will ship out two to three business days prior to your event unless otherwise noted on your order. We determine the most efficient shipping carrier for your order. We use: United Parcel Service (UPS). We cannot ship to P.O. Boxes. Credit card authorization and verification must be received prior to processing. UPS deliveries occur Monday through Friday, excluding holidays. UPS is used to ship to our out-of-town customers, and orders will be received the day prior to the scheduled event. Orders should be returned by the date and method noted on your contract. It is the client’s responsibility to schedule the return pick up and location with I Do Linens, LLC in advance or take the linens to the nearest UPS Store. If the client needs I Do Linens, LLC to schedule a pick-up with UPS after the event without advance notice, a fee will be assessed. All items will be inspected and counted at time of return. Orders not returned within 2 days after the scheduled event are subject to additional daily rental charges.

6.FORCE MAJEURE: The Client hereby releases I Do Linens, LLC, its owners and employees from any liability or responsibility for any failure or delay in the performance of its contracted obligations resulting from or arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes, pandemic or epidemic occurrences, weather interruptions or acts of God, and interruptions, loss or malfunctions of utilities, communications or inaccessibility of the business locations. I Do Linens, LLC shall have the unilateral right to disregard this release and resume performance of its contracted obligations in the event that this Force Majeure clause is triggered. Should I Do Linens, LLC disregard the release and resume performance, the Client and all other parties to these Terms & Conditions shall be responsible for performance of all obligations contained herein.[SL4]

7.CHANGES TO EVENT DATE(S) AND/OR LOCATION: I Do Linens, LLC will offer (1) complimentary transfer of Rental Items date due to any and all above mentioned possible event interruptions on a case by case basis. In the event any additional date transfers are needed extending beyond the initial move, a move fee of 10% of the order total or a minimum of $250.00, whichever amount is greater, will be charged.
All requests to transfer location must be made in writing. The original dollar amount on the order must remain the same or be a greater dollar amount. If an inventory selection change is requested, availability of the newly selected linen must be verified and available in inventory prior to changes being approved. Custom orders are not eligible for any changes. If any changes occur regarding the venue for delivery and pick-up and/or shipping and/or set-up and take down services, all fees associated will be owed above and beyond the dollar amount for the Rental Items. A newly executed contract with Terms & Conditions being in effect exhibiting date confirmations will be required. Deposits will be applied to the new date. At the time of any changes, an additional 50% of the remaining balance of the original contract will be due upon execution of the new contract. If additional design consultations and meetings pertaining to the new date are required, I Do Linens, LLC reserves the right to charge any additional fees associated with those meetings. If the Rental Agreement is cancelled and not re-scheduled, the existing and original Terms & Conditions will hold true. If cancelled (8) weeks prior to your event date, there will be a 50% re-stocking fee charged. If cancelled within (8) weeks of your event, the full amount will be due and charged.

8.SHIPPING AND HANDLING COST: I Do Linens, LLC will calculate this cost based on the order’s weight and quantity. Please contact your sales representative with questions. If the client needs I Do Linens, LLC to schedule a pick­up with UPS after the event without advance notice, a fee will be assessed.

9.IN TOWN DELIVERY /PICKUP OPTION: For clients within the Metro-Atlanta area, a deliveryand/or pick up service by I Do Linens, LLC drivers is available. Pricing is based on each order and delivery location. The client, or a designated agent of the client, must be available in person or have a safe and designated location for the items to be delivered to and picked up from. If subsequent trips are necessary due to the lack of delivery and pick up services to take place, additional fees will be charged to the client.

10.CLIENT PICKUP AND RETURN: Client pick up and return of Rental Items is free of charge from our in-town warehouse. Rental Items may be picked up from the I Do Linens, LLC warehouse as early as two business days prior to the event date during normal pick up hours, 9:00 am – 4:00 pm EST Monday – Friday. Rental Items must be picked up no later than 4:00 pm EST the business day prior to the event date. Rental Items must be returned the first business day immediately following the event date during normal drop off hours 9:00 am – 4:00 pm EST Monday – Friday. I Do Linens, LLC is not open for pick-ups or deliveries over weekend days. If an after hours opening of the warehouse is requested and available, a fee, in an amount to be determined by I Do Linens, LLC at the time of the request, will be charged.[SL5]

11.TIME OF RETURN: The client will return the Rental Items as stated on your rental agreement (the first business day following the completion of the event) and Client understands that any extension to the end of the rental period must be mutually agreed upon in writing. Further, the client agrees to pay additional fees for every day the Rental Items are late and hereby authorizes I Do Linens, LLC to charge the Client’s payment method on file for any late fees. Rental Items that are rented by the Client but are not used during the rental period are subject to full rental charges.

12.NOTICE: DO NOT PUT RENTAL ITEMS IN PLASTIC BAGS: I Do Linens, LLC, return bags will be provided for your use. Plastic bags have been known to result in confusion on site during tear down and the bags with linens in them are thrown away as trash resulting in lost linen fees being charged. In addition, using plastic bags can result in fostering an environment for mold & mildew to grow, which will result in damaged linen fees being charged to the Client.

13.LOSS & DAMAGE: Do not place wet Rental Items in return bags as this creates a perfect environment for the growth of mold and mildew which will damage and stain the Rental Items. Please allow the Rental Items to air dry prior to packing them in the return bags. If air drying results in additional time needed to return the items, please notify I Do Linens, LLC immediately. Any stains unable to be removed will result in damage fees being charged to the Client. Notwithstanding anything herein to the contrary, I Do Linens, LLC reserves the right to charge the replacement cost of lost or damaged Rental Items to the Client and/or Payor’s payment method on file. Customer is responsible for the safekeeping and return of all Rental Items including bags. Should the Customer fail to return any Rental Item, the customer will be charged four times (4) the rental charge for that item with such charge being assessed to the Client and/or Payor’s account on file. Bags are charged at $150.00 per missing or damaged bag. Damaged items to remain property of I Do Linens, LLC. Candle wax, fuel cell oils and/or sterno on the Rental Items is subject to a cleaning fee and/or damage fee. I Do Linens, LLC shall have up to two (2) months to invoice and/or auto-debit the on-file payment method of the Customer or Payor or all charges incurred due to damage and/or loss to any Rental Items.

I Do Linens, LLC assesses a 7% Damage Protection fee to all rental orders for the coverage of irreparably damaged products. The charge is calculated as a percentage of the rental subtotal (pre-tax, delivery fees, and any applicable discount) and is added to the overall invoice. Payment of this fee covers 100% of the replacement cost of all damaged linens up to a value of $10,000 per calendar year. In the event that a client exceeds $10,000 in damages for the year, they are then responsible for 50% of the replacement cost of any additional damaged linens. I Do Linens, LLC reserves the right to refuse coverage to any client whose order is returned with evidence of gross negligence to their rental items. This includes, but is not limited to, orders returned with excessive organic material (ie, food,floral debris or mold), and excessive wax damage. When denied, the client will be immediately notified with photos of the excessive damage and issued a damage replacement invoice at a rate of 4x the rental cost for any linen items. Missing items are not covered by the Damage Protection fee and will be charged at up to four times (4x) the rental price for linens. Should you wish to decline Damage Protection coverage and have the fee removed from your contract(s), please request a Damage Protection Release Waiver from your account executive. The Damage Protection Release Waiver must be signed in order to have the fee removed from your invoice(s). By signing the Damage Protection Release Waiver, you agree to pay 100% of the replacement costs for damaged items – which are assessed at up to four times (4x) the rental price on linen products and that I Do Linens, LLC will be authorized to charge your credit card on file for said costs within two (2) business days of the date of issuance of said invoice. Payment of any damage or replacement invoice does not constitute a purchase agreement, and all products detailed therein will remain the property of I Do Linens, LLC. Due to their specific nature.

14.CANCELLATION/QUANTITY ADJUSTMENTS: Rental Items (not including custom items) may be canceled (2) months prior to event date without incurring additional charges. All reservation fees and deposits are non-refundable. Within (10) business days prior to the event date, quantities cannot be reduced or canceled without incurring additional fees. Increased quantities are subject to a rush fee and expedited shipping fees.

15.SCOPE OF USE: The Client may not, under any circumstances, pin, tack, staple, nail, glue, mark or stain the Rental Items. The Rental Items may not be modified in ANY manner without the express written consent of I Do Linens, LLC. The Client shall not remove or cover any tags or nameplates evidencing I Do Linens, LLC’s ownership of the Rental Items. The Client shall not remove the Rental Items from the address set forth in the Job Contract without obtaining I Do Linens, LLC’s prior written consent. The Client may not re-lease, loan, assign, donate, sell, rent, or otherwise permit the Rental Items to be used by any other person or business unless a sub-lease agreement has been stipulated in the Job Contract. The Rental Items shall at all times remain under the exclusive and immediate control of the Client unless a sub-lease agreement has been stipulated in the Job Contract. The Rental Items are the sole and exclusive property of I Do Linens, LLC. I Do Linens, LLC’s representatives shall have the right to enter the Event at all reasonable times for the purpose of observing the use of the Rental Items. I Do Linens, LLC reserves the right, at all times, to remove the Rental Items if the Client is not or has not complied with the Terms & Conditions of this Agreement, and I Do Linens, LLC will not be responsible for fees, delays or interruptions incurred by, or caused to, the Client from any such act by I Do Linens, LLC.

16.PHOTO/DIGITAL IMAGES PERMISSION: The “Client” grants I Do Linens, LLC permission to use their, and their guests, likenesses in a photograph, video, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other consideration. The Client understands and agrees that all photos will become the property of I Do Linens, LLC and will not be returned. The Client agrees to allow I Do Linens, LLC to edit, alter, copy, exhibit, publish, or distribute these photos for any lawful purpose. In addition, the Client waives any right to inspect or approve the finished product wherein their likeness appears. Additionally, the Client waives any right to royalties or other compensation arising or related to the use of any such media. The Client holds harmless, releases, and forever discharges I Do Linens, LLC all claims, demands, and causes of action which their heirs, representatives, executors, administrators, or any other persons acting on their behalf or on behalf of their estate have or may have by reason of this agreement.

17.PAYMENT: Full payment is due by 11:00 am EST (10) business days prior to the event. Any additional balances will be charged and paid for at the time of the order. Orders not paid in full by 11:00 am EST (10) business days prior to event date may not be delivered, at the sole discretion of I Do Linens, LLC.[SL6] A secure payment link to process credit card or debit card payments will be provided for your use to pay for orders. The use of the credit card payment link is at no additional cost to the client. Any over payments with a request for a refund will incur a fee of 10% of the refunded amount, which will be deducted from the amount of the refund.

18.PRIVACY POLICY: I Do Linens, LLC respects and is committed to protecting your privacy. I Do Linens, LLC may collect personally identifiable information when you visit our site. I Do Linens, LLC also automatically receives and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

19.SECURITY POLICY: Your payment and personal information is always safe. I Do Linens, LLC Secure Sockets Layer (SSL) software is the industry standard and among the best software platforms available today for secure commerce transactions. I Do Linens, LLC takes industry-standard precautions to safeguard the Client’s payment and personal information. I Do Linens, LLC shall not be responsible or in any way liable to the Client for any data breach that may result in an unauthorized party gaining access to Client’s payment and personal information.

20.COLLECTION OF AMOUNTS DUE AND OWING: Customer shall be liable to I Do Linens, LLC for all costs incurred by I Do Linens, LLC in its collection of any amounts owing by Customer which are not paid when due, including collection agencies’ and attorneys’ fees and expenses, regardless of whether an actual lawsuit is commenced or not.[SL7]

21.LIMITED LIABILITY AND INDEMNITY: The Client agrees that I Do linens, LLC shall not be liable to the Client/venue in any claim or action, including for non-performance or incomplete performance hereof, whether sounding in contract, warranty, tort, product liability, strict liability, or any other legal or equitable theory, for any amount in excess of the price actually paid by the Client to I Do Linens, LLC. The Client assumes all risk in the use and operation of the Rentals. The Client shall comply with Federal, State and Local Laws, regulations and industry standards related to use of the rentals/products. The Client agrees to indemnify and hold I Do Linens, LLC harmless from and against any and all judgments, allegations, demands, claims, causes of action, and costs, including, but not limited to, attorney’s fees incurred in defending the same, including claims arising from the injury or death of any person or damage to property, arising from the use of the rentals/products at the Event, including from I Do Linens, LLC’s negligent actions, to the fullest extent of the law.

Additional Terms & Conditions Specific to Wraps, Decals, and Drapes

22.DANCE FLOOR WRAPS AND DECALS: I Do Linens, LLC must be granted permission to apply an adhesive dance floor wrap or decal to any dance floor or surface by the signature (email confirmation that includes the above forementioned signature) of an authorized representative of the Client’s venue or rental company providing the surface on which the wrap or decal will be applied. I Do Linens, LLC shall not be liable for any wax or surface material that is removed by a decal adhesive or wrap, and the Client agrees to unconditionally indemnify, defend, and hold harmless I Do Linens, LLC from any claims by the venue, surface provider, or any other person or entity relating in any way to wax, adhesive, or other material remaining on the surface after the decal or wrap is removed. All surfaces upon which I Do Linens, LLC applies any wrap or decal shall be free of debris and be a non-painted or not a freshly waxed surface. I Do Linens, LLC shall have no duty to clean, de-wax, or remove paint from any such surface prior to applying any wrap or decal. Any such duty lies with the Client, venue, or surface provider. Any dance floor or other surface on which I Do Linens, LLC will be providing and/or installing wrap(s) or decal(s) must have been wrapped before or tested by the client/venue or rental company before granting I Do Linens, LLC permission to apply the wrap or decal to the floor/surface. I Do Linens will supply a test sample upon request, but it shall be the Client’s responsibility to test the surface and investigate whether the surface has been previously wrapped prior to the application of any wrap or decal by I Do Linens, LLC. I Do Linens, LLC shall not be responsible for determining whether the surface had been wrapped before or for any testing prior to the application of any wrap or decal by I Do Linens, LLC. I Do Linens, LLC shall not be liable for damage to any surface that was not previously wrapped or tested prior to application of any decal or wrap. Dance floor wraps will be applied by trained I Do Linens, LLC staff. Removal of the wraps is an additional service and I Do Linens, LLC is not responsible for any damage caused by the removal of the wrap or decal by any person or entity other than I Do Linens, LLC. I Do Linens, LLC has the sole and unilateral right to refuse application if the surface is in poor condition and deem probable damage could occur. The Client shall remain liable to I Do Linens, LLC for the cost of the wrap or decal if such wrap or decal is manufactured, produced, and available at the time and location of the event but is not installed at I Do Linens, LLC’s discretion due to the condition of the surface. If a client or venue demands an application, they must sign I Do Linens, LLC off from any responsibility for damage that will be incurred. The client is responsible for communicating the venue and/or surface rental company’s requirements for floor wraps. I Do Linens, LLC is not liable for any damage to the venue or injuries sustained at the venue as a result of any dance floor wrap or decals. I Do Linens, LLC uses a high-quality, event grade, low tack, nonslip product from a reputable manufacturer, such as “3M”, for the wraps and or decals.[SL8]

23.DRAPES: The venue or client must provide I Do Linens, LLC with the exact width and height for the drape placement.[SL9] Free standing Drape must only be used indoors unless I Do Linens, LLC is able to safely secure the uprights to a structure. I Do Linens, LLC shall have sole and unilateral determination of whether it can safely secure the uprights to the Drape to a structure allowing for outdoor use. Inside Drape is a free standing unit secured by weights. If an event occurs that causes the Drape to fall (not due to the negligence of I Do Linens, LLC), there will be a charge for the I Do Linens, LLC staff to resolve the issue. Draping outside or in a tent during the months of May – August are subject to additional fees if there is not adequate air conditioning or shade available for the safety of our staff. I Do Linens, LLC prefers that tent drape be installed either early in the morning when temperatures are cooler or later in the day when temperatures have dropped.

By submission of this Rental agreement, you acknowledge and agree that your use or access to any linens, drapes, or other products provided by I Do Linens, LLC, and/or signing this Rental agreement and or clicking the “submit”, “order”, “agree” or other similar acknowledgement to purchase or rent any of the products constitutes acceptance of the Terms and Conditions.