FAQ

Dee Lane (ext 404) represents all Georgia, Alabama, Florida, Mississippi, Tennessee, North and South Carolina Vendors and clients.

Asia (ext 403) can help you with setting an appointment and forwarding your call or email to the right person.

Chris-Ann (ext 409) is Dee Lanes’s assistant, handles house clients, and can send new quotes.

Jared (ext 407) handles any operations, shipping, and receiving inquiries.

We offer Table Linens, Napkins, Drapery, Dance Floor Wraps & Decals, Decor Panels, and Custom Linens & Embroidery. Click here to learn more about each service we offer.

Quotes can be requested by phone, email, or through our website.

You can request a quote through our website by adding your desired linens to your quote request “cart.”

Once you’ve added the items to your request you will input your event information as well as your personal information and we will check the inventory add the order and your information into our system and start the rental process.

As much as we recommend you visit our showroom and come play with the fabrics and designs in person. We do offer virtual consultations and we can send you a swatch of almost any linen you want to see and feel in person. We also SHIP NATIONWIDE. Click here to see the price of shipping for your state.

You can determine your linen size by adding 60 inches to your table size.

EXAMPLE: For a 72-inch table you would add 60 inches to account for the drop of the linen meaning you would need a 132-inch linen. (72+60=132)

We can mail almost any swatch of our inventory you would like to have. For vendors and venues, we offer full-sized samples for prototypes with clients. You will need to pay for shipping if you’re out of state or do not want to pick up your sample.

You can make any changes up to 10 business days before your event, you will receive an email with the current order to check for any final revisions or subtractions from the order to be made. Within 10 business days before the event date, quantities cannot be reduced or canceled without additional fees. Increased quantities are subject to a rush fee and expedited shipping fees. It is the customer’s responsibility to check the invoice for accuracy: items ordered, location, delivery, quantities, sizes, and client email/phone/address. Once final changes are made you will receive your final e-signature document and final payment link.

If you need to cancel your order your reservation fee is non-refundable. All reservation fees and Deposits are non-refundable. Any overpayments with a request for a refund will have a fee of 10% for service fees.

We ship nationwide! However, this service is an additional fee. Click here to see the price of shipping for your state.

Your items will ship out two to three business days before your event unless otherwise noted on your order. We ship through United Parcel Service (UPS). We cannot ship to P.O. Boxes. Orders will be received the day before the scheduled event. You will receive a return shipping label and return shipping bags with your order. Orders not returned within 2 days after the scheduled event are subject to additional daily rental charges.

Orders should be returned by the date and method noted on your contract. It is the client’s responsibility to schedule the return pick up and location with I Do Linens in advance or take the linens to the nearest UPS Store. If you need I Do Linens to schedule a pick-up with UPS after the event without advance notice, a fee will be assessed.

For clients within the Metro-Atlanta area, a delivery and/or pick-up service by our delivery drivers is available. Pricing is based on each order and delivery location.  Any clients outside the perimeter (OTP) will be charged an extra fee that covers up to 20 miles OTP. The client, or a designated agent of the client, must be available in person or have a safe and designated location for the items to be delivered to and picked up from. If additional trips are necessary due to the lack of delivery and pick-up services to take place, additional fees will be charged to the client.

We offer installs for all of our services for an additional price. We have various install packages. We can do installations on the weekends.

For services such as Drape, Dancefloor Wraps/Decals, and Backer Boards, installation is required!

We love all orders big or small! However, our napkins do only come in packs of 10!

A 7% protection fee will be added to your order to cover irreparable accidental damages. This way, in the event of accidental damage to our linens, you Keep It Simple and Safe and only have to make one payment instead of paying a damage fee on the back end. This fee covers 100% of the replacement cost of all damaged linens up to $10,000 per calendar year. If exceeded for the year then the client is responsible for 50% of the replacement cost of any additional damaged linens. This insurance will NOT cover gross negligence or missing items. Missing items are not covered by the Damage Protection fee and will be charged up to 3x the rental price for linens.

I Do Linens reserves the right to refuse coverage to any client whose order is returned such as orders returned with organic material (food or floral debris), foreign objects (flatware, personal belongings, paper goods), excessive wax damage, mold, or sun damage. If protection is denied, the client will be immediately notified with photos of the excessive damage and issued a damage replacement invoice at a rate of three times (3x) the rental cost for any linen items.

You must request a Damage Protection Release Waiver from your representative to opt out of the protection fee. The Damage Protection Release Waiver must be signed to have the fee removed from your invoice. Signing the Damage Protection Release Waiver, means you agree to pay 100% of the replacement costs for damaged items – which are assessed at up to three times (3x) the rental price on linen products and that I Do Linens will be authorized to charge your credit card on file for the costs within two (2) business days of the date of issuance of the invoice.