FAQ

Dee Lane, Event Design Specialist (ext. 404): She represents the Southeast and beyond.

Chris-Ann, Event Design Specialist Assistant (ext. 409): She is Dee Lane’s assistant, handles house clients, and can assist with sending new quotes.

Asia, Sales support Specialist (ext. 403): She can help you with setting up an appointment and forwarding your call or email to the right person.

Laura, Event Design Specialist (ext. 408): She represents the Mid-Atlantic and beyond.

Jared, Operations Manager (ext. 407): He handles operations and shipping & receiving inquiries.

Kalee, Accounting Department (ext. 402): She handles any financial inquiries.

At I Do Linens, we’re here to make your event planning as seamless and stress-free as possible. Whether you request a quote online, give us a call, or work with a design specialist during your showroom appointment, we’ll create a tentative order tailored to your needs. This order will be held for 10 business days, giving you time to review and confirm the details.

Securing Your Order

Once you’re ready to move forward, we’ll send over a digital contract for your signature along with a secure payment link. Here’s how it breaks down:

• For orders over $750, a 50% reservation retainer is required.
• For orders under $750, payment in full is due at the time of confirmation.

Final Details Before Your Event

Ten business days before your event date, we’ll send you a reminder email with your current order. This is your opportunity to make any final adjustments or additions. Once finalized, we’ll provide your final e-signature document and a payment link for any remaining balance.

Yes, you can absolutely order from I Do Linens no matter where you’re located in the U.S.! While we love welcoming guests into our Atlanta showroom to explore our linens in person, we know that’s not always possible.

That’s why we offer virtual design consultations. You’ll receive the same level of personalized, creative service from wherever you are. We’re also happy to send complimentary swatches, so you can see and feel your favorite fabrics before making your final selections.

And here’s even better news: we ship NATIONWIDE and have design specialists located across the country to assist with styling, selections, and local insight.

Wherever your event is happening, we’re here to help you create something extraordinary.

Click here to view shipping rates by state.

We understand that event details can evolve, and we’re here to help! You’ll receive a final order summary via email 10 business days before your event, allowing you to review and request any last-minute revisions or subtractions.

Please note the following:

• Changes can be made up to 10 business days before your event date.
• Within the 10-day window, reductions or cancellations may incur additional fees.
• Increases in quantities are welcome but may be subject to rush and expedited shipping fees.

We kindly ask that you carefully review your invoice for accuracy, including items, quantities, delivery address, sizes, contact info, and event location. Once all updates are confirmed, we’ll send you your final e-signature document and payment link.

Your event deserves flawless execution, and we’re here to make sure every detail is just right.

We understand that plans can change, and while we’re always here to support you, please note the following regarding cancellations:

• All retainer fees are non-refundable, as they secure your items and reserve your event date on our calendar.
• If an overpayment occurs and a refund is requested, a 10% service fee will be applied to cover administrative costs.

We truly value your business and are here to help explore adjustments or rescheduling whenever possible. Please don’t hesitate to reach out, we’re committed to finding the best solution for your celebration.

For clients located in or near Atlanta, complimentary pick-ups and returns of rental items are available from our I Do Linens warehouse.

Here’s how it works:

• Pick-Up Window:

• • Rental items may be picked up as early as two business days before your event during our standard warehouse hours: Monday–Friday, 8:30 AM – 4:00 PM EST.

• • Final pick-up must occur no later than 4:00 PM EST on the business day before your event.

• Return Window:

• • All rental items must be returned on the first business day following your event, also between 8:30 AM – 4:00 PM EST, Monday–Friday.

Please note: We are closed for pick-ups and returns on weekends (Saturday and Sunday).

Important Return Guidelines

To protect your rental items and avoid additional charges:

• Do not place linens in plastic bags. We will provide I Do Linens return bags for your convenience.
• Plastic bags can easily be mistaken for trash during teardown and may lead to accidental disposal, resulting in lost linen replacement fees.
• They can also trap moisture and encourage mold or mildew, which will incur damaged linen charges.

Thank you for helping us protect these beautiful textiles and ensure a smooth rental experience for all!

Yes, we ship nationwide! No matter where your event is taking place in the U.S., we can deliver our beautiful linens and specialty rentals straight to your door.

Click here to view shipping rates by state.

Here’s how it works:

• Shipping Method: We ship all orders via UPS, and items typically depart 2–3 business days before your event, unless otherwise noted in your order. Please note, we cannot ship to P.O. Boxes.
• Arrival Timing: Orders are scheduled to arrive the day before your event to ensure everything is ready and in place.
• What’s Included: You’ll receive your rentals along with pre-labeled return shipping bags and a UPS return label for your convenience.

Returns Made Easy

• Return Deadline: Orders must be returned within 2 business days after your event to avoid additional daily rental charges.
• Return Options: You may:
  • Drop off your return at the nearest UPS Store, or
  • Coordinate a return pick-up in advance with our team.

If a return pick-up is needed and was not scheduled in advance, an additional fee will apply for coordination. We’re here to make the process seamless, so you can focus on the celebration while we handle the details.

Help Us Reuse & Reduce Waste

We kindly ask that you return all hangers with your linen order. By recycling and reusing them, we can work together to reduce waste and minimize our impact on landfills.

Thank you for helping us make beautiful events more sustainable, one hanger at a time.

We’re proud to offer a curated collection of luxury event textiles and custom décor to elevate every celebration. Our offerings include:

• Table Linens

• Napkins

• Drapery

• Dance Floor Wraps & Decals

• Decor Panels

• Custom Linens & Embroidery

Each piece is thoughtfully designed to enhance your event’s unique aesthetic.

Click here to explore our full range of services and see how we can bring your vision to life.

Yes, we do! For clients in the Metro-Atlanta area, we offer professional delivery and pick-up services through our in-house delivery team. Pricing is customized based on your order size and event location.

• Outside the Perimeter (OTP)? No problem!
  • An additional fee will apply for locations up to 20 miles beyond the Atlanta perimeter to ensure timely and secure delivery.

To ensure a smooth experience, we ask that either you or a designated representative be on-site to receive and return the rental items, or that you provide a safe, pre-approved drop-off and pick-up location.

Please note: If a delivery or pick-up attempt cannot be completed due to access issues or no one being present, additional trips will incur extra fees.

Let us take the heavy lifting off your plate so you can focus on celebrating beautifully.

Yes, we absolutely do! From luxurious table linens to elegant draping and custom dance floor wraps, our installation services are designed to transform your event space with ease and beauty.

We offer a variety of customizable installation packages, available for both weekday and weekend events, to suit the unique needs of your celebration. Our experienced team takes care of everything, including professional steaming of all linens on-site, so every detail is crisp, clean, and event-ready.

Please note: For services such as Drape, Dancefloor Wraps/Decals, and Décor panels, installation may be required to ensure the highest quality presentation and flawless finish.

Let us handle the setup, so you can focus on the moments that matter most.

Not at all! We provide a secure payment link for all credit and debit card transactions, and there is no additional fee for using this service.

Please note: If an overpayment occurs and a refund is requested, a 10% service fee will be deducted from the refunded amount to cover processing and administrative costs.

We’re committed to making the payment process simple, secure, and transparent—just one more way we help make your planning stress-free.

We truly welcome orders of all sizes, whether you’re planning an intimate gathering or a grand celebration!

Please note: Napkins are available in sets of 10, so they must be ordered in multiples of 10. (ie. If you need 35, you will order 40.)

If you’re unsure of quantities or need help tailoring your order to your event size, our team is always happy to assist!

Our K.I.S.S. (Keep It Simple & Safe) Damage Protection Fee is a 7% charge added to your order that gives you peace of mind by covering accidental, irreparable damage to our linens, so you can enjoy your event without worry.

Here’s how it works:

• The K.I.S.S. fee covers the full replacement cost of any linens accidentally damaged during your event.
• You’ll avoid unexpected damage charges after your celebration—just one simple payment up front.
• This protection does not cover missing items or damage resulting from gross negligence.

Missing items are not covered and will be billed at up to 4x the rental price of the item.

With K.I.S.S., you can celebrate stress-free, knowing you’re covered in case of the unexpected.

While our K.I.S.S. Damage Protection Fee covers most accidental damage, gross negligence falls outside of that protection.

Gross negligence includes, but is not limited to:

• Excessive wax damage

• Mold or mildew due to improper storage

• Sun damage from prolonged outdoor exposure

• Any clear misuse or abuse of the linens

In such cases, I Do Linens reserves the right to deny coverage. If coverage is refused, you’ll receive detailed photos of the damage and a damage replacement invoice for affected items at a rate of four times (4x) the rental cost.

We take great pride in maintaining the quality of our inventory and appreciate your care in returning items in good condition.

While the K.I.S.S. Damage Protection Fee is automatically added to every order for peace of mind, you may opt out by requesting a Damage Protection Release Waiver from your I Do Linens representative.

To remove the fee:

• You must sign the waiver acknowledging full responsibility for any damaged items. By signing, you agree to pay 100% of the replacement costs, which may be assessed at up to four times (4x) the rental price for linen products.
• You also authorize I Do Linens to charge your credit card on file for any damages within two (2) business days of the final damage invoice being issued.

We highly recommend the K.I.S.S. Protection as a simple, stress-free way to safeguard your order from the unexpected. But if you prefer to waive it, we’re happy to accommodate the proper documentation.

You can make any changes up to 10 business days before your event, you will receive an email with the current order to check for any final revisions or subtractions from the order to be made. Within 10 business days before the event date, quantities cannot be reduced or canceled without additional fees. Increased quantities are subject to a rush fee and expedited shipping fees. It is the customer’s responsibility to check the invoice for accuracy: items ordered, location, delivery, quantities, sizes, and client email/phone/address. Once final changes are made you will receive your final e-signature document and final payment link.

If you need to cancel your order your reservation fee is non-refundable. All reservation fees and Deposits are non-refundable. Any overpayments with a request for a refund will have a fee of 10% for service fees.

We ship nationwide! However, this service is an additional fee. Click here to see the price of shipping for your state.

Your items will ship out two to three business days before your event unless otherwise noted on your order. We ship through United Parcel Service (UPS). We cannot ship to P.O. Boxes. Orders will be received the day before the scheduled event. You will receive a return shipping label and return shipping bags with your order. Orders not returned within 2 days after the scheduled event are subject to additional daily rental charges.

Orders should be returned by the date and method noted on your contract. It is the client’s responsibility to schedule the return pick up and location with I Do Linens in advance or take the linens to the nearest UPS Store. If you need I Do Linens to schedule a pick-up with UPS after the event without advance notice, a fee will be assessed.

For clients within the Metro-Atlanta area, a delivery and/or pick-up service by our delivery drivers is available. Pricing is based on each order and delivery location.  Any clients outside the perimeter (OTP) will be charged an extra fee that covers up to 20 miles OTP. The client, or a designated agent of the client, must be available in person or have a safe and designated location for the items to be delivered to and picked up from. If additional trips are necessary due to the lack of delivery and pick-up services to take place, additional fees will be charged to the client.

We offer installs for all of our services for an additional price. We have various install packages. We can do installations on the weekends.

For services such as Drape, Dancefloor Wraps/Decals, and Backer Boards, installation is required!

We love all orders big or small! However, our napkins do only come in packs of 10!

A 7% protection fee will be added to your order to cover irreparable accidental damages. This way, in the event of accidental damage to our linens, you Keep It Simple and Safe and only have to make one payment instead of paying a damage fee on the back end. This fee covers 100% of the replacement cost of all damaged linens up to $10,000 per calendar year. If exceeded for the year then the client is responsible for 50% of the replacement cost of any additional damaged linens. This insurance will NOT cover gross negligence or missing items. Missing items are not covered by the Damage Protection fee and will be charged up to 3x the rental price for linens.

I Do Linens reserves the right to refuse coverage to any client whose order is returned such as orders returned with organic material (food or floral debris), foreign objects (flatware, personal belongings, paper goods), excessive wax damage, mold, or sun damage. If protection is denied, the client will be immediately notified with photos of the excessive damage and issued a damage replacement invoice at a rate of three times (3x) the rental cost for any linen items.

You must request a Damage Protection Release Waiver from your representative to opt out of the protection fee. The Damage Protection Release Waiver must be signed to have the fee removed from your invoice. Signing the Damage Protection Release Waiver, means you agree to pay 100% of the replacement costs for damaged items – which are assessed at up to three times (3x) the rental price on linen products and that I Do Linens will be authorized to charge your credit card on file for the costs within two (2) business days of the date of issuance of the invoice.